CANCELLATION
Tell us as soon as plans change.
Bookings use pay-to-driver payment, so there is normally no advance transfer charge to refund.
How to cancel
Open Manage Booking using your booking reference and email address, then submit a cancellation request. You may also email touraltinkum@gmail.com with the booking reference.
Open Manage BookingWhen cancellation is complete
Your request is not final until Coastigo reviews it and sends written confirmation. Until then, the booking may continue to appear as confirmed.
Late cancellation and no-show
Please contact us as early as possible. If a driver has already been dispatched, the pickup time has passed, or special third-party costs were approved for your booking, we will explain any applicable charge before closing the request. Your mandatory consumer rights remain unaffected.
Changes instead of cancellation
If only the time, date, pickup point or passenger details have changed, submit a change request from the same Manage Booking page. Changes depend on vehicle availability and may affect the price.